Terms and Conditions - Gardeners Limehouse
Welcome to Gardeners Limehouse. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Definitions
Gardeners Limehouse refers to our company providing gardening and landscaping services. The term Client refers to any individual or organization engaging our services.
2. Services Offered
We offer a range of gardening services including, but not limited to:
- Lawn Care
- Pruning and Trimming
- Planting and Landscaping
- Garden Maintenance
2.1 Service Specifications
Each service is provided in accordance with industry standards and is tailored to meet the specific needs of our clients.
3. Booking and Appointments
Appointments can be booked through our online portal or by contacting our customer service. Upon booking, you will receive a confirmation email outlining the details of the service.
3.1 Scheduling
Services are scheduled on a first-come, first-served basis. We strive to accommodate your preferred dates and times, but availability is not guaranteed.
4. Payment Terms
Payments are due upon completion of the service unless prior arrangements have been made. We accept various payment methods including:
- Credit/Debit Cards
- Bank Transfers
- Cash Payments
4.1 Late Payments
Late payments may incur a fee of 5% of the total amount per month overdue.
5. Cancellations and Refunds
You may cancel your appointment up to 24 hours in advance without penalty. Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.
5.1 Refund Policy
Refunds are provided at the discretion of Gardeners Limehouse and are subject to the nature of the service and circumstances surrounding the request.
6. Responsibilities of Gardeners Limehouse
We are committed to providing high-quality services. Our responsibilities include:
- Delivering services as described in the service agreement
- Ensuring professional and courteous behavior of our staff
- Maintaining appropriate insurance coverage
6.1 Quality Assurance
We regularly assess our services to ensure they meet our quality standards and client expectations.
7. Responsibilities of the Client
Clients are expected to:
- Provide access to the property on the scheduled service date
- Communicate any specific requirements or concerns
- Ensure payment is made as per the agreed terms
7.1 Property Access
Clients must ensure that our team has the necessary access to perform the services, including keys or security access if required.
8. Limitation of Liability
Gardeners Limehouse is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our maximum liability is limited to the total amount paid for the service in question.
8.1 Force Majeure
We are not responsible for any delays or failures in service due to causes beyond our reasonable control, including natural disasters, strikes, or other unforeseeable events.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Gardeners Limehouse operates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
9.1 Dispute Resolution
In the event of a dispute, both parties agree to seek an amicable resolution before pursuing legal action.
10. Amendments to Terms
Gardeners Limehouse reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
10.1 Notification of Changes
Updates to the Terms and Conditions will be posted on our website and will take effect immediately upon posting.
11. Privacy Policy
We are committed to protecting your privacy. Personal information collected during the booking and service process is used solely for the purpose of providing and improving our services.
11.1 Data Protection
Client information is stored securely and will not be shared with third parties without explicit consent, except where required by law.
By engaging with Gardeners Limehouse, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.